Delivery policy

What is delivered

An eSIM profile with your purchased data plan, delivered as a QR code and an activation code you install on your device. It appears under My eSIMs on the website and in the app, and the installation details are also sent to your account email address.

When it is delivered

Card and instant bank payments: delivery is immediate — the eSIM is normally ready within a minute of payment confirmation, while you are still on the confirmation screen.

Ordinary bank transfers can take longer to settle. Your order stays reserved and the eSIM is created automatically the moment the payment is confirmed by our payment provider, Paysera; we email you the installation details as soon as it is ready.

Where it is delivered

Delivery is electronic, so there are no delivery charges and no geographic delivery restrictions. The countries in which the plan provides data coverage are listed on each plan before purchase.

If it does not arrive

If your eSIM has not appeared under My eSIMs within 15 minutes of a card payment — or the email has not arrived (check spam) — contact support@airenta.com with your order number. If we cannot deliver the eSIM, the purchase is refunded in full, as set out in the refund policy.